Lost/Stolen Cards

If your Filer MasterCard debit card has been lost or stolen please call the following number immediately:

231-723-3400 or 1-800-595-6630 (During Business Hours)

1-800-528-2273 (After Hours and Weekends)

If your Filer Visa was lost or stolen please call the following number immediately:

231-723-3400 or 1-800-595-6630 (During Business Hours)

1-866-333-4740 (After Hours and Weekends)

Do you have our app? You can freeze your card immediately!

On the Filer Credit Union app you can manage your cards from the palm of your hand! What does that mean? Mobile App Card Controls gives our members more control over when their plastic is available, limiting the window of opportunity for fraudulent or unauthorized use. Members can simply follow the process to quickly and easily deactivate and reactivate their plastics with the touch of a button.

Fraud Defender: Think it’s someone else’s problem? Think Again. How is Filer Credit Union helping with this growing problem? Click to find out more.

Debit Card Pin Reset

If you have forgotten your pin number or need the number reset, you will need to contact the Filer Credit Union offices during normal business hours at 231-723-3400 or 1-800-595-6630. We are also open on Saturdays from 9:00am to 1:00pm.

Tips For Using your Visa/ATM/Debit Cards Safely

  • Always use well lit, highly visible ATMs

  • Have your card and transactions ready when you approach the ATM

  • Always look behind you for thieves or “shoulder surfers”

  • Always store your card(s) in the same place so you will know when they are missing

  • Do not write your PIN on your card or carry it in your wallet/purse

  • Do not share your PIN with others