With fraud becoming an evermore present concern, we all want to be able to view our card activity in real time. On the Filer Credit Union app you can manage your cards from the palm of your hand!
What does that mean? Mobile App Card Controls gives our members more control over when their plastic is available, limiting the window of opportunity for fraudulent or unauthorized use. Members can simply follow the process to quickly and easily deactivate and reactivate their plastics with the touch of a button.
Any questions, feel free to stop in with your mobile device and we can help you through the process.
Temporarily Lock Your Credit & Debit Cards
As always, you can call us at either location if you are experiencing issues with your cards. Unfortunately, problems do arise after hours and you no longer have to wait until the new business day to freeze your cards. The pictures below show you the steps to manage your cards.
There are so many uses for this! Whether you believe someone has stolen your information and you want to shut your cards down immediately or you are just unsure where your card is. You can freeze/unfreeze your card with a simple tap.
If you are experiencing fraud and need to proceed further with closing your card and ordering a new one or need to contact the fraud department, please call us. Fraud information is located under the “Report Lost or Stolen Card” section or the same is shown here:
Report Lost of Stolen Credit Card:
800.595.6630 or 866.333.4740 (weekends and after hours)
Report Lost of Stolen Debit Card:
800.595.6630 or 800.528.2273 (weekends and after hours)
Activity Alert Settings
Do you want to receive an alert every time your card is used? Now you can! There are multiple options whether you want to know EVERY time you card is used, or over certain thresholds.
Please note it is highly encouraged to keep the alert set for every transaction because when fraud occurs, usually the account is tested at a low amount you wouldn’t realize. Then, they go for larger amounts once they know it’s allowed. Having it set for every transaction will notify you right away giving you time to freeze your card if it is a transaction you do not recognize.
From there, you will select whichever card you would like to enable alerts on. Edit Activity Alert Settings. Once you Enable Activity Alerts, you can adjust the other settings.
Finally, once a transaction is made you will receive an alert on your phone. Make sure that your alerts are enabled within your phone settings and you have the correct phone attached to the app.